Competency and Work Environment as Determinants of Medical Staff Performance: Evidence from a Public Hospital in a Developing Economy

Authors

  • Oktin Novianto Universitas Tama Jagakarsa, Jakarta, Indonesia
  • Noor Sembiring Universitas Tama Jagakarsa, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/gijtm.v3i4.689

Keywords:

employee competency, work environment, medical staff performance, public hospital, organizational behavior

Abstract

Purpose. This study examines the effects of employee competency and work environment on medical staff performance in a public hospital operating under high service pressure.

Design/methodology/approach. A quantitative survey was conducted among medical staff at a public hospital in Indonesia. Data were collected from 77 respondents and analyzed using multiple regression analysis supported by reliability and validity testing.

Findings. The results indicate that employee competency has a positive and significant effect on medical staff performance. The work environment also shows a significant positive effect on performance. Furthermore, competency and work environment jointly explain a substantial proportion of variance in medical staff performance.

Practical implications. Hospital management should prioritize competency development and the creation of a supportive work environment to improve service quality and staff performance.

Originality/value. This study contributes to organizational analysis literature by integrating competency and work environment perspectives in explaining medical staff performance within a public healthcare context in a developing economy.

References

Armstrong, M. (2021). Performance management. Kogan Page.

Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., & Konopaske, R. (2021). Organizations: Behavior, structure, processes. McGraw-Hill.

Mangkunegara, A. A. P. (2023). Human resource management. Remaja Rosdakarya.

Robbins, S. P., & Judge, T. A. (2022). Organizational behavior (18th ed.). Pearson.

Sedarmayanti. (2017). Human resource management. Refika Aditama.

Spencer, L. M., & Spencer, S. M. (1993). Competence at work. Wiley.

Wibowo. (2022). Performance management. Rajawali Press.

Downloads

Published

2026-01-03

How to Cite

Novianto, O., & Noor Sembiring. (2026). Competency and Work Environment as Determinants of Medical Staff Performance: Evidence from a Public Hospital in a Developing Economy. Greenation International Journal of Tourism and Management, 3(4), 393–397. https://doi.org/10.38035/gijtm.v3i4.689

Issue

Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 2025 - February 2026)

Section

Articles

License

Copyright (c) 2026 Oktin Novianto, Noor Sembiring

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright :

Authors who publish their manuscripts in this journal agree to the following conditions:

  1. Copyright in each article belongs to the author.
  2. The author acknowledges that the Greenation International Journal of Tourism and Management (GIJTM) has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0).
  3. Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at GIJTM.