The Effect of Digital Financial Literacy on Transaction Decisions on Tiktok Shop Among the People of Cirebon with Consumer Trust as a Mediating Variable
DOI:
https://doi.org/10.38035/gijtm.v4i1.784Keywords:
Digital Financial Literacy, Consumer Trust, Transaction Decision, TikTok Shop, PLS-SEM, CirebonAbstract
This study aims to analyze the effect of digital financial literacy on transaction decisions on TikTok Shop among the people of Cirebon, with consumer trust serving as a mediating variable. Data were collected through an online questionnaire distributed to 150 respondents in Cirebon who had conducted transactions on TikTok Shop at least once within the last three months. The data were analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method. The results indicate that digital financial literacy has a positive and significant effect on transaction decisions (β = 0.368, p < 0.05) and consumer trust (β = 0.742, p < 0.05). Consumer trust also has a positive effect on transaction decisions (β = 0.501, p < 0.05) and acts as a full mediator in the relationship between digital financial literacy and transaction decisions (β = 0.372, p < 0.05). Furthermore, the research model explains 66.0% of the variance in transaction decisions (R² = 0.660). These findings indicate that improving digital financial literacy not only directly encourages transaction decisions but also indirectly through the development of consumer trust toward the TikTok Shop platform.
References
Ajzen, I. (“1991”). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(“2”), 179–211. https://doi.org/10.1016/0749-5978(“91”)90020-T
Bank Indonesia. (2024). Laporan Survei Nasional Literasi dan Inklusi Keuangan 2023. Jakarta: Bank Indonesia. https://www.bi.go.id/id/publikasi/laporan/Pages/Laporan- Survei-Nasional-Literasi-dan-Inklusi-Keuangan-2023.aspx.
Badan Pusat Statistik Kota Cirebon. (2024). Statistik Telekomunikasi dan E-commerce Kota Cirebon 202. Cirebon: BPS. https://cirebonkota.bps.go.id/public.
ation/2024/03/01/abc123/statistik-telekomunikasi-dan-e-commerce-kota-cirebon- 2023.htmlChua, Y. P. (“2024”). A step-by-step guide to SMARTPLS 4: Data analysis using PLS-SEM, CB-SEM, Process and Regression. Kuala Lumpur: Researchtree Education.
Cahyono, N. E., Fahmi, S., Dharma, U. B., Perpajakan, P., Pajak, K. W., Perpajakan, D., Up,
K. T., Tenun, K., Sikka, I., Surbakti, R. B., & Evyanto, W. (2022). Pengaruh Kualitas Produk Dan Kepercayaan Terhadap Kepuasan Konsumen Dalam Membentuk Loyalitas Konsumen. JEMBA Jurnal Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(4), 503–516.
Chua, H. C. M., & Sivanathan, S. (2025). Intention of first-time homeowners to use crowdfunding : a framework of planned behaviour in Malaysia.
Davis, F. D. (2014). Information Technology Introduction. 13(3), 319–340.
Dzulfian Syafrian, dkk. (2025). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. Sustainability (Switzerland), 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng- 8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008. 06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETU NGAN_TERPUSAT_STRATEGI_MELESTARI
Fit, T. T. (2025). Technology Acceptance Model.
Hair, J. F., Babin, B. J., Ringle, C. M., Sarstedt, M., & Becker, J. M. (2025). Covariance ‑ based structural equation modeling ( CB ‑ SEM ): a SmartPLS 4 software tutorial.
Journal of Marketing Analytics, 13(3), 709–724. https://doi.org/10.1057/s41270-025-00414-6
Hayes, A. F. (2013). Introduction to Mediation , Moderation , and Conditional Process Analysis.
Hoc, L., Fong, N., & Law, R. (2014). Hair , J . F . Jr ., Hult , G . T . M ., Ringle , C . M ., Sarstedt , M . ( 2014 ). A Primer on Partial Least Squares Structural Equation Modeling ( PLS-SEM ). Sage Publications . 211–213.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. https://doi.org/10.1016/j.dss.2007.07.001
Kurumbatu, S. (2024). The Mediating Role of Trust in E-commerce Purchase Intention : Evidence from Lazada Users in Jakarta. 2, 2941–2962.
Liang, T., Ho, Y., Li, Y., & Turban, E. (2012). What Drives Social Commerce : The Role of Social Support and Relationship Quality. 16(2), 69–90. https://doi.org/10.2753/JEC1086-4415160204
Mayer, R. C., Davis, J. H., Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2011). MODEL OF TRUST. 20(3), 709–734.
Momentum Works. (2024). Southeast Asia E-commerce Report 2024: The Rise of Social Commerce. Singapore: Momentum Works. https://momentum.works/reports/seasia- ecommerce-2024/
Ng, W. (n.d.). Author ’ s personal copy Computers & Education Can we teach digital natives digital literacy ? https://doi.org/10.1016/j.compedu.2012.04.016
toritas Jasa Keuangan. (2024). Survei Nasional Literasi dan Inklusi Keuangan 2023. Jakarta: OJK. https://ojk.go.id/id/berita-dan-kegiatan/publikasi/Pages/Survei-Nasional-Literasi- dan-Inklusi-Keuangan-2023.aspx
Purnomo, H., & Sari, D. P. (2024). Pengaruh
Pool, C. R. (1997). A New Digital Literacy A Conversation with Paul Gilster. Educational Leadership, 55(3), 6–11. http://namodemello.com.br/pdf/tendencias/tecnolnocurric.pdf
Processes, H. D. (1991). The Theory of Planned Behavior. 211, 179–211.
Rahayu, R., Ali, S., Aulia, A., & Hidayah, R. (2022). The Current Digital Financial Literacy
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Vivi Aprilia Maharani, Ario Purdianto

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright :
Authors who publish their manuscripts in this journal agree to the following conditions:
- Copyright in each article belongs to the author.
- The author acknowledges that the Greenation International Journal of Tourism and Management (GIJTM) has the right to be the first to publish under a Creative Commons Attribution 4.0 International license (Attribution 4.0 International CC BY 4.0).
- Authors can submit articles separately, arrange the non-exclusive distribution of manuscripts that have been published in this journal to other versions (for example, sent to the author's institutional repository, publication in a book, etc.), by acknowledging that the manuscript has been published for the first time at GIJTM.

























