Dwi Septia, Dimas, and Tiris Sudrartono. “Service Quality from the Service User’s Perspective: A Qualitative Study on Service Quality at the Bandung Center for Textiles”. Greenation International Journal of Tourism and Management 4, no. 3 (September 17, 2026): 412–424. Accessed October 12, 2026. https://research.e-greenation.org/GIJTM/article/view/1337.