Ningsih, Eka Hartati, M. Zahari, and Mufidah. “The Effect of Facilities and Infrastructure, and Standard Operating Procedures on Public Satisfaction, Mediated By The Quality of Public Services”. Greenation International Journal of Tourism and Management 3, no. 4 (February 7, 2026): 430–444. Accessed February 10, 2026. https://research.e-greenation.org/GIJTM/article/view/712.