The Influence of Emotional Intelligence and Work-Life Balance on Service Performance Mediated by Employee Commitment to Online Motorcycle Taxi Drivers or Partners in Jabodetabek

Authors

  • Agus Dharmanto Universitas Bhayangkara Jakarta Raya, Jakarta, Indonesia
  • Tri Widyastuti Universitas Bhayangkara Jakarta Raya, Jakarta, Indonesia
  • Ni Nyoman Sawitri Universitas Bhayangkara Jakarta Raya, Jakarta, Indonesia
  • Djuni Thamrin Universitas Bhayangkara Jakarta Raya, Jakarta, Indonesia

DOI:

https://doi.org/10.38035/gijea.v4i4.1188

Keywords:

Service Performance, Employee Commitment, Emotional Intelligence, Work Life Balance

Abstract

This study examines the influence of emotional intelligence and work-life balance on service performance, mediated by employee commitment, among online motorcycle taxi drivers or partners in Jabodetabek. This study employed a descriptive quantitative approach involving 234 online motorcycle taxi drivers from Gojek, Grab, and Maxim. The sample was selected using non-probability sampling with an accidental sampling technique. Data were collected through primary and secondary sources using a 1–5 Likert scale and analyzed using SmartPLS. The analysis included validity, reliability, outer model, inner model, and hypothesis testing. The results indicate that: (1) emotional intelligence has a positive and significant effect on employee commitment; (2) work-life balance has a positive and significant effect on employee commitment; (3) emotional intelligence has no significant effect on service performance; (4) work-life balance has no significant effect on service performance; (5) employee commitment has a positive and significant effect on service performance; (6) emotional intelligence has no significant effect on service performance through employee commitment; and (7) work-life balance has a positive and significant effect on service performance through employee commitment. This study contributes novelty by examining the relationships among emotional intelligence, work-life balance, employee commitment, and service performance within digital platform-based work, particularly among online motorcycle taxi drivers in Jabodetabek.

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Published

2026-09-30

How to Cite

Dharmanto, A., Widyastuti, T., Sawitri, N. N., & Thamrin, D. (2026). The Influence of Emotional Intelligence and Work-Life Balance on Service Performance Mediated by Employee Commitment to Online Motorcycle Taxi Drivers or Partners in Jabodetabek. Greenation International Journal of Economics and Accounting, 4(4), 1158–1172. https://doi.org/10.38035/gijea.v4i4.1188

Issue

Vol. 4 No. 4 (2026): Greenation International Journal of Economics and Accounting (September - October 2026)

Section

Articles

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Copyright (c) 2026 Agus Dharmanto, Tri Widyastuti, Ni Nyoman Sawitri, Djuni Thamrin

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