Can Transformational Leadership, Work-Life Balance, Organizational Commitment, and Job Satisfaction Encourage Civil Servants' Organizational Citizenship Behavior (OCB)
DOI:
https://doi.org/10.38035/gijtm.v1i2.29Keywords:
Organizational Citizenship Behavior, OCB, Transformational Leadership, Work-Life Balance, Organizational Commitment, Job SatisfactionAbstract
Organizational Citizenship Behavior (OCB) is an essential factor in optimizing the achievement of organizational goals. The present study investigates the effect of Transformational Leadership, Work-Life Balance, and Organizational Commitment on OCB with Job Satisfaction as an intervening variable of civil servants at the Direktorat Sistem Perbendaharaan (Directorate of Treasury System), Ministry of Finance of the Republic of Indonesia. The research used a quantitative approach through questionnaires to 91 respondents on a Likert scale with analysis using the SEM-PLS (Structural Equation Modeling-Partial Least Square). The results showed: Transformational Leadership has a positive and significant effect on OCB; Work-Life Balance has a positive and insignificant effect on OCB; Organizational Commitment has a positive and insignificant effect on OCB; Job Satisfaction has a positive and significant effect on OCB; Transformational Leadership has a positive and significant effect on Job Satisfaction; Work-Life Balance has a positive and significant effect on Job Satisfaction; Organizational Commitment has a positive and significant effect on Job Satisfaction; Job Satisfaction mediates the effect of Transformational Leadership on OCB; Job Satisfaction does not mediate the effect of Work-Life Balance on OCB; Job Satisfaction mediates the effect of Organizational Commitment on OCB.
References
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Erdianza, N., Tentama*, F., & Sari, E. Y. D. (2020). The Effect of Work Enjoyment and Work-life Balance on Organizational Citizenship Behavior with Job Satisfaction as Mediator. International Journal of Management and Humanities, 4(7), 67–73. https://doi.org/10.35940/ijmh.g0683.034720
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Fajri, A. (2022). Pengaruh Work-Life Balance Generasi Milenial Terhadap OCB: Peran Pemediasi Kepuasan Kerja. Jurnal Ekonomi Dan Bisnis, 9(1), 183–187.
Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(09). https://doi.org/10.18535/ijsrm/v7i9.em01
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Gupta, M., Shaheen, M., & Reddy, P. K. (2017). Impact of Psychological Capital on Organizational Citizenship Behavior: Mediation by Work Engagement. Journal of Management Development, 36(7), 973–983. https://doi.org/10.1108/JMD-06-2016-0084
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Hapsari, D., Riyanto, S., & Endri, E. (2021). The Role of Transformational Leadership in Building Organizational Citizenship: The Civil Servants of Indonesia. Journal of Asian Finance, Economics and Business, 8(2), 0595–0604. https://doi.org/10.13106/jafeb.2021.vol8.no2.0595
Hermawati, R., Moeins, A., & Suhardi, E. (2023). Organizational Citizenship Behavior and the Impact of Organizational Commitment and Work-Life Balance With Job Satisfaction As an Intervening Variable. UTSAHA (Journal of Entrepreneurship), 2(1), 54–68. https://journal.jfpublisher.com/index.php/joe/article/view/248%0Ahttps://journal.jfpublisher.com/index.php/joe/article/view/248/303
Ingrams, A. (2020). Organizational Citizenship Behavior in the Public and Private Sectors: A Multilevel Test of Public Service Motivation and Traditional Antecedents. Review of Public Personnel Administration, 40(2), 222–244. https://doi.org/10.1177/0734371X18800372
Iqbal, M. A., Saluy, A. B., & Hamdani, A. Y. (2021). the Effect of Work Motivation and Work Environment on Employee Performance Mediated By Job Satisfaction ( At Pt Ici Paints Indonesia ). Dinasti International Journal of Education Management and Social Science, 2(5), 842–871.
Iroth, F. A., Pio, R. J., & Tatimu, V. (2022). Pengaruh Work-Life Balance dan Kepuasan Kerja terhadap Organizational Citizenship Behavior pada Karyawan Grapari Telkomsel Manado. Productivity, 3(4), 2022.
Irwan, Adam, K., Adam, K., Pada, D., Matematika, J., Sains, F., & Teknlogi, D. (2015). METODE PARTIAL LEAST SQUARE (PLS) DAN TERAPANNYA (Studi Kasus: Analisis Kepuasan Pelanggan terhadap Layanan PDAM Unit Camming Kab. Bone). Teknosains, 9(1), 53–68.
Kalliath, T., & Brough, P. (2008). Work – Life Balance?: A Review of the Meaning of the Balance Construct. Journal of Management and Organization, 14(3), 323–327. https://doi.org/10.1017/S1833367200003308
Luthans, F. (2011). Organizational Behavior: An Evidence-based Approach. McGraw-Hill Irwin. https://books.google.co.id/books?id=8Q37QQAACAAJ
Maharani, V., Surachman, Sumiati, & Sudiro, A. (2017). The Effect of Transformational Leadership on Organizational Citizenship Behavior Mediated by Job Satisfaction and Organizational Commitment (Study at Islamic Bank in Malang Raya). International Journal of Economic Research, 14(3), 205–218.
Meilina, R. (2017). Pelayanan Publik dalam Perspektif MSDM (Tinjauan dari Dimensi OCB, Kepuasan Kerja, dan Komitmen Organisasi). In Fakultas Ekonomi Universitas Nusantara PGRI Kediri. Fakultas Ekonomi Universitas Nusantara PGRI Kediri.
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Meyer, J. P., & Allen, N. J. (1997). Commitment in the Workplace: Theory, Research and Application. Sage Publications, Inc. https://doi.org/https://doi.org/10.4135/9781452231556
N. Allen, & J. Meyer. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization. Journal of Occupational Psychology., 63, 1–18.
Na-Nan, K., Kanthong, S., Joungtrakul, J., & Smith, I. D. (2020). Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 64. https://doi.org/https://doi.org/10.3390/joitmc6030064
Nilawati, F., Umar, N., Kusdi, R., & Zainul, A. (2019). The Influence of Work Life Balance and Organizational Pride on Job Satisfaction and Its Impact on Organizational Citizenship Behavior in Five and Four Star Hotels Employee. Russian Journal of Agricultural and Socio-Economic Sciences, 91(7), 191–196. https://doi.org/10.18551/rjoas.2019-07.20
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The influence of transformational leadership, job satisfaction, and organizational commitments on Organizational Citizenship Behavior (OCB) in the inspectorate general of the Ministry of Education and Culture. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1793521
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2023-06-28
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Syawal, M. ., Badawy Saluy, A. ., & Kemalasari, N. . (2023). Can Transformational Leadership, Work-Life Balance, Organizational Commitment, and Job Satisfaction Encourage Civil Servants’ Organizational Citizenship Behavior (OCB). Greenation International Journal of Tourism and Management, 1(2), 48–62. https://doi.org/10.38035/gijtm.v1i2.29
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