Optimizing Public Services to Achieve Good Governance
DOI:
https://doi.org/10.38035/gijlss.v3i3.590Keywords:
Administrative Malpractice, Public Services, Principles of Speed, Convenience, AffordabilityAbstract
Public service is one of the main functions of the state in realizing the welfare of society. However, in practice, there are still problems of maladministration, such as discrimination against the community, prolonged delays, and illegal levies that burden the community. This situation clearly contradicts the principles of public service as stipulated in Article 4 letter l of Law Number 25 of 2009 concerning Public Services, namely the principles of speed, convenience, and affordability. The objective of this study is to analyze forms of maladministration that violate the principles of speed, convenience, and affordability, and the optimization of public services in realizing good governance. The method used is a normative juridical method, with a legislative and analytical approach. Research shows that maladministration of public services violates the principles of speed, convenience, and affordability, namely prolonged administrative delays, discrimination in service, and illegal fees. These practices violate Article 4 letter l of Law Number 25 of 2009 concerning Public Services. Synergy between internal and external oversight will strengthen the system of checks and balances in public services, including the role of the Ombudsman and public participation through easily accessible complaint channels. This study confirms that maladministration in public services, such as prolonged delays, discrimination, and illegal fees, is contrary to the principles of speed, convenience, and affordability as stipulated in Law No. 25 of 2009. To realize good governance, it is necessary to strengthen internal and external oversight.
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